Welcome to the Intex Shop FAQ page! We’re here to help you create your perfect backyard oasis. Below you’ll find answers to our most commonly asked questions about our products, delivery, payments, and more. If you can’t find what you’re looking for, our friendly customer care team is always ready to assist at [email protected].

Product Information

1. What types of products does Intex Shop offer?
We specialize in everything you need for water fun and relaxation! Our product range includes inflatable pools, kiddie pools, hot tubs, spas, saunas, swimming gear, snorkeling equipment, goggles, life vests, PFDs, wetsuits, pool accessories, maintenance products, and water shoes.
2. Are Intex Shop products suitable for children?
Absolutely! We offer specially designed kiddie pools and life vests that are perfect for children. Always ensure children are supervised by adults when using any of our water products.
3. How do I maintain my inflatable pool or spa?
We offer a range of pool maintenance and cleaning products to help keep your water oasis in perfect condition. Check our “Pool Maintenance & Cleaning” section for all the necessary chemicals, cleaners, and equipment.

Ordering & Account

1. How do I place an order?
Simply browse our website, add your desired items to cart, and proceed to checkout where you’ll enter your shipping information and select your payment method.
2. Do I need to create an account to place an order?
While you can checkout as a guest, creating an account allows you to track your orders, save your shipping information for future purchases, and receive exclusive offers.
3. Can I modify or cancel my order after placing it?
Please contact us immediately at [email protected] if you need to modify or cancel your order. We process orders quickly, so we can only accommodate changes if we’re contacted before your order ships.

Payment Options

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
2. Is my payment information secure?
Yes! We use industry-standard encryption to protect your payment information and ensure secure transactions.
3. When will my credit card be charged?
Your card will be charged when your order is placed and processed.

Shipping & Delivery

1. Where do you ship to?
We ship to most global regions, excluding parts of Asia and some remote areas. During checkout, you can enter your address to confirm we can deliver to your location.
2. What are your shipping options and costs?
We offer two shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
– Free Shipping: FREE on orders over $50 via EMS (15-25 business days after shipping)
Please allow 1-2 business days for order processing before shipping.
3. How can I track my order?
Once your order ships from our Las Vegas warehouse, we’ll send you a confirmation email with a tracking number. You can use this number on the carrier’s website to follow your package’s journey.
4. Why might my delivery take longer than estimated?
Delivery times are estimates and may be slightly impacted by customs processing in your region. During peak seasons or unexpected weather events, deliveries might also experience slight delays.

Returns & Exchanges

1. What is your return policy?
We want you to be completely satisfied with your purchase. You may return most items in original condition within 15 days of receipt for a refund or exchange.
2. How do I initiate a return or exchange?
Please contact our customer care team at [email protected] with your order number and reason for return. We’ll guide you through the process and provide return instructions.
3. Are there any items that cannot be returned?
For health and safety reasons, we cannot accept returns on certain personal items like snorkeling mouthpieces and earplugs unless they are defective.

Contact Information

How can I contact customer service?
Our friendly customer care team is available to assist you at [email protected]. We typically respond within 24-48 hours. Our warehouse address is 5010 Hall Street, Las Vegas, US 89101.

We hope this FAQ has answered your questions! If you need further assistance, don’t hesitate to reach out to our team. We’re here to help you create unforgettable memories in your backyard oasis!

The Intex Shop Team