At Intex Shop, we’re passionate about bringing water fun and relaxation to your backyard and beyond! We want you to be completely satisfied with your purchase of our premium water recreation products. Our straightforward shipping and hassle-free return policy ensures a smooth experience from checkout to delivery.

Shipping Information

We ship globally (excluding Asia and some remote areas) to bring the joy of water recreation to your doorstep.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Timeframes

  • Standard Shipping: Shipped via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Flat rate: $12.95
  • Free Shipping: Shipped via EMS
    • Available for orders over $50
    • Delivery within 15-25 business days after shipment

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package’s journey to your home.

Returns & Exchanges Policy

We stand behind the quality of our products. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward return process.

Return Timeframe

You may return or exchange most items within 15 days of receiving your shipment.

Non-Returnable Products

For health and safety reasons, we cannot accept returns or exchanges on the following products:

  • Life Vests, PFDs & Wetsuits (due to personal safety and hygiene concerns)
  • Swimming Gear (including swimwear and snug-fitting apparel)
  • Any product that has been used, opened, or is not in its original packaging

All returned items must be unused, in original condition, and in their original packaging with all tags attached.

Step-by-Step Return/Exchange Process

Step 1: Initiate Your Request

Contact our customer care team within 15 days of delivery to request a Return Merchandise Authorization (RMA) number.

Email us at [email protected] with your order number and reason for return/exchange. You can use the template below.

Step 2: Wait for Authorization & Instructions

We will email you an RMA number and specific return shipping instructions within 2 business days.

Important: Do not ship your return without an RMA number; it will not be processed.

Step 3: Pack and Ship the Item

Securely pack the item in its original packaging, include all original contents and documentation, and clearly write the RMA number on the outside of the box. Ship it to the address we provide.

Note: The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective item).

Step 4: Processing by Intex Shop

Once we receive and inspect your return (processing takes approximately 3-5 business days after arrival), we will notify you via email about the status of your refund or exchange.

Refund Timeline and Method

Refunds will be issued to the original payment method used during purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunds are processed within 5 business days of approval. Please allow 1-2 billing cycles for the refund to appear on your statement.
  • PayPal: Refunds are processed within 5 business days of approval and will appear in your PayPal account shortly after.

Note: Shipping fees are non-refundable.

Exchange Process

To exchange an item for a different size or color, please follow the standard return process. Once your return is received and processed, you will be issued a refund. You can then place a new order for the desired item on our website.

Return Request Email Template

Copy and paste the template below to send your return/exchange request.

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Intex Shop Customer Care Team,

I would like to request a return/exchange for an item from my recent order.

Order Number: [Your Order Number]

Product Name: [Name of the Product]

Reason for Return/Exchange: [e.g., Defective, Wrong Size, Changed Mind]

I have confirmed that the product is eligible for return based on your policy.

Please provide me with an RMA number and return shipping instructions.

Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Need Help?

Our friendly customer care team is here to assist you with any questions about shipping, returns, or exchanges.

Email: [email protected]

Address: 5010 Hall Street, Las Vegas, US 89101

Thank you for choosing Intex Shop for your backyard fun and relaxation. We’re committed to ensuring you have a splashing good time!

The Intex Shop Team